TECHNICAL SUPPORT

Available Monday through Friday 7:30 a.m. to 4:00 p.m. PST

 

1 (800) 426-0316
 

K7 & K7x SERVICE & TECHNICAL SUPPORT

 

CUSTOMER SUPPORT

 

Help Screens:

If you are experiencing difficulty when using your K7, first try our effective help screens. Unlike many complicated help programs, when you press F1 it provides help for the particular screen you are presently using. There are over 200 help screens available to provide you with immediate help. Our experience has shown that the vast majority of operational problems can be quickly resolved by simply checking the help screens.

 

Email Support:

For Service or Technical Support send an email giving specific details to: service@myotronics.com.

 

Telephone Support:

Experienced and knowledgeable support technicians handle questions via telephone at 800-426-0316 or 206-243-4214. Technical Support is provided free of charge for those customers who keep their software current through updates as announced. 

 

Online Support:

Myotronics Technical Support uses an industry standard technical support program called TEAMVIEWER to provide online support for K7 customers.

Download TeamViewer Here

 

K7 Computer Specifications:

Power Cord
The power cord for your PC, or laptop used with your K7 Evaluation System MUST have a 3 prong grounded plug that goes in the wall outlet. Many Laptop   power cords only have 2 prongs which MAY cause noise on your EMG tracings and fail the noise test. If this is the case, you will need to replace your power adaptor for your computer with a universal one that has a 3 prong grounded plug. For more information, please contact us at Myotronics Service at 1-800-426-0316.

    
K7 Specifications                                                   

  • Electrical Specifications For All Components - 110 VAC, 60 Hz (220 VAC, 50 Hz optional).

 

Sensor Array 

  • Eight magnetic sensors mounted in a fixed array on eye glass frames (supplied). 

           

EMG

  • Number of Channels:  8

           

ESG (Sonography) 

  • Number of Channels:  2 channels ESG 

  • Number of Channels:  2 channels of ESG + Vertical + Velocity 

  • Number of Channels:  2 channels of ESG + Vertical + Velocity + AP

            

Tracing Modes:

 

X-Y DISPLAYS                    

  • Sagittal/Frontal mode                                  

  • Sagittal/Frontal/Velocity mode

  • Velocity/Horizontal mode

  • Velocity/Frontal mode

  • Sagittal/Frontal/Horizontal mode

  • Sweep/XY mode

 

SWEEP DISPLAYS 

  • CMS Sweep (Vertical, AP, Lateral & Velocity)

  • Sweep/XY mode

  • EMG Raw (8 channels of EMG raw data)

  • EMG Processed (8 channels of EMG Processed data)

  • CMS + EMG Raw (12 channels samples)

  • CMS + EMG Processed (12 channels samples)

 

DENTAL TENS SERVICE & TECHNICAL SUPPORT

 

                                             

Email Support:

For Service or Technical Support send an email giving specific details to: service@myotronics.com.

 

Telephone Support:

Experienced and knowledgeable support technicians handle questions via telephone at 800-426-0316 or 206-243-4214. Technical Support is provided free of charge.

OCCLUSENSE TECHNICAL SUPPORT

Email Support:

For Technical Support send an email giving specific details to: service@myotronics.com.

 

Telephone Support:

Experienced and knowledgeable support technicians handle questions via telephone at 800-426-0316 or 206-243-4214. Technical Support is provided free of charge.

 

Address:

5870 S. 194th Street

Kent, WA 98032-2125

Phone:

(206)243-4214 or (800)426-0316

Email:

info@myotronics.com

Fax:

(206)243-3625

A Division of Myotronics-Noromed, Inc.
Leading in Musculoskeletal Evaluation Technologies Since 1966

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